1. Acceptance of Terms
By accessing or using the Kingdom Administration Services website (www.kingdomadministrationservices.com) or engaging any of our services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, enquirers and clients of Kingdom Administration Services.
2. About Kingdom Administration Services
Kingdom Administration Services is a sole proprietorship owned by Ramona Fernandes, operating from Calgary, Alberta, Canada. We provide virtual administrative support, virtual business management, social media management and business coaching to clients in Canada, Australia and internationally.
3. Services
Service delivery:
All services provided by Kingdom Administration Services are delivered virtually. The scope, deliverables, timelines and fees for each engagement are agreed upon between KAS and the client prior to commencement of work, and documented in a client agreement or service proposal.
Service availability:
KAS operates Monday to Friday, 9am to 5pm Mountain Time. We aim to respond to all communications within 24 business hours. Service availability may be affected by public holidays or periods of pre-arranged leave, of which clients will be notified in advance.
Ongoing and one-off engagements:
Services are available as ongoing monthly retainers or as one-off project engagements. The specific terms for each engagement type, including payment schedules and cancellation provisions, are outlined in the client agreement.
4. Fees and Payment
- All fees are quoted and invoiced in Canadian dollars (CAD) unless otherwise agreed in writing
- International clients may request USD or alternative currency pricing, subject to agreement
- Invoices are issued monthly for retainer services and as agreed for project-based work
- Payment is due within 14 days of invoice date unless otherwise stated in the client agreement
- KAS reserves the right to pause or suspend services for accounts with outstanding invoices
- All fees are exclusive of applicable taxes unless otherwise stated
5. Cancellation and Termination
By the client:
Monthly retainer services may be cancelled with 30 days written notice sent to info@kingdomadministrationservices.com. Fees are payable for the full notice period regardless of whether services are used during that time.
By KAS:
Kingdom Administration Services reserves the right to terminate a client engagement with reasonable notice if the client acts in a manner that is abusive, unethical or contrary to our values, or if payment obligations are not met. In such cases, all outstanding fees remain payable.
Project-based work:
Cancellation terms for one-off projects are specified in the relevant client agreement or service proposal.
6. Confidentiality
Kingdom Administration Services treats all client business information as strictly confidential. We will not disclose your confidential information to any third party without your explicit written consent, except where required by law.
This commitment to confidentiality extends to all team members and contractors engaged by KAS, both during and after the term of any client engagement.
7. Intellectual Property
Content created for clients:
Unless otherwise agreed in writing, content and materials created by KAS for a client become the property of that client upon receipt of full payment for the relevant work.
KAS website content:
All content on the Kingdom Administration Services website, including text, images, graphics and branding, is the property of Kingdom Administration Services and may not be copied, reproduced or used without prior written permission.
8. Client Responsibilities
To enable KAS to deliver services effectively, clients agree to:
- Provide accurate and complete information relevant to the services
- Respond to communications in a timely manner
- Provide access to necessary tools, platforms and accounts
- Review and approve deliverables within agreed timeframes
- Notify KAS promptly of any changes that may affect service delivery
9. Limitation of Liability
Kingdom Administration Services will perform all services with reasonable skill and care. However, to the maximum extent permitted by applicable law:
- KAS is not liable for any indirect, incidental or consequential loss arising from the use of our services
- Our total liability to any client shall not exceed the total fees paid by that client in the three months preceding the event giving rise to the claim
- KAS is not responsible for outcomes that depend on factors outside our reasonable control, including third-party platforms, client decisions or market conditions
10. Third-Party Tools and Platforms
KAS uses a range of third-party tools and platforms to deliver services, including but not limited to Google Workspace, Zoom, Canva, Mailchimp, HubSpot, Trello and Meta Business Suite. Your use of these platforms in connection with our services is subject to their respective terms of use and privacy policies. KAS is not responsible for the practices or policies of third-party platforms.
11. Website Disclaimer
The content on the Kingdom Administration Services website is provided for general information purposes only. While we take care to ensure accuracy, we make no warranties or representations about the completeness, accuracy or reliability of any content on the site.
We reserve the right to modify, update or remove website content at any time without notice.
12. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. KAS has no control over the content or privacy practices of external websites and accepts no responsibility for them.
13. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.
14. Changes to These Terms
Kingdom Administration Services reserves the right to update these Terms of Use at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after any changes constitutes acceptance of the updated terms.
15. Contact Us
If you have any questions about these Terms of Use, please contact us:
Kingdom Administration Services
Ramona Fernandes, Founder and CEO
Calgary, Alberta, Canada
Email: info@kingdomadministrationservices.com
Phone: +1 604 537 3891