1. Introduction
Kingdom Administration Services (referred to as 'KAS', 'we', 'our' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or engage our services.
By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Who We Are
Kingdom Administration Services is a sole proprietorship owned and operated by Ramona Fernandes, based in Calgary, Alberta, Canada. We provide virtual administrative support, virtual business management, social media management and business coaching services to clients in Canada, Australia and internationally.
3. What Information We Collect
Information you provide directly:
- Your name, email address and phone number when you complete our contact form
- Business information you share during discovery calls or onboarding
- Communications sent via email, phone, Zoom or messaging applications
- Documents, files or data you share with us in the course of service delivery
- Payment information processed through our third-party payment provider
Information collected automatically:
- Basic website usage data such as pages visited and time spent on the site
- Your IP address and browser type, collected by our website hosting provider (Vercel)
- Cookies and similar tracking technologies used by analytics tools on our site
4. How We Use Your Information
We use your personal information only for the following purposes:
- To respond to your enquiries and book discovery calls
- To deliver the services you have engaged us to provide
- To send invoices and process payments
- To communicate with you about your account or project
- To send updates or newsletters if you have opted in to receive them
- To improve our website and service offering
- To comply with legal obligations
We do not sell, rent or trade your personal information to any third party for marketing purposes.
5. Email Marketing
If you subscribe to our mailing list or opt in to receive communications from KAS, your email address and name will be stored in our email marketing platform. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at info@kingdomadministrationservices.com.
We use third-party email marketing platforms to manage our subscriber lists. These platforms may store your data on servers outside Canada. By subscribing, you consent to this transfer.
6. Sharing Your Information
We only share your personal information with third parties in the following limited circumstances:
- With service providers who help us operate our business, such as email platforms, payment processors and project management tools, all of which are bound by their own privacy policies
- When required by law, regulation or legal process
- To protect the rights, property or safety of KAS, our clients or others
All third-party tools used by KAS are selected with care and are required to maintain appropriate data protection standards.
7. Data Storage and Security
Your personal information is stored securely using industry-standard practices. We take reasonable steps to protect your information from unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Client business information shared with us in the course of service delivery is treated as strictly confidential and is not disclosed to any third party without your explicit consent.
We retain your personal information only for as long as necessary to deliver our services and comply with legal obligations. When information is no longer needed, it is securely deleted.
8. International Data Transfers
Kingdom Administration Services operates from Calgary, Alberta, Canada and serves clients internationally. If you are located outside Canada, please be aware that your information may be transferred to and stored in Canada, where privacy laws may differ from those in your country.
By using our website or engaging our services, you consent to this transfer and storage.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to withdraw consent to marketing communications at any time
- The right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at info@kingdomadministrationservices.com. We will respond to all requests within 30 days.
10. Canadian Privacy Law
Kingdom Administration Services complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Information Protection Act (PIPA) of Alberta. These laws govern how private sector organisations collect, use and disclose personal information in the course of commercial activity.
11. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.
12. Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Kingdom Administration Services
Ramona Fernandes, Founder and CEO
Calgary, Alberta, Canada
Email: info@kingdomadministrationservices.com
Phone: +1 604 537 3891